Stop Debit Card Fraud


Can't find your debit card? Seeing card transactions on your account that you did not authorize? Use our Online Banking and Mobile Banking products to immediately shut down your debit card and prevent any further damage to your account.

If you later find your card, and are confident that nobody else has had access to it, you may choose to turn it back on and continue to use it. However, if you suspect that someone else may have had access to it, please contact us at 606-679-9361 before you re-enable it.

Method 1: Online Banking
  1. In the upper right corner of the page, click the "Card Management" link.
  2. In the pop-up window, find the card you want to disable.
  3. Click the green ON icon. This will change it to a red OFF icon.
  4. Any credit, debit or ATM transactions will now be rejected as long as the card is turned off.
  5. To re-enable the card, click the OFF icon to change it back to ON.
Method 2: Mobile Banking
  1. In the CSB Mobile app, tap the "My Cards" menu option.
  2. On Android devices, uncheck the Activation box to disable your card.
  3. On Apple devices, slide the Activation switch to the left to disable the card.
  4. Any credit, debit or ATM transactions will now be rejected as long as the card is turned off.
  5. To re-enable the card, re-check the Activation box (Android) or slide the Activation switch back to the right (Apple).

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