ATM Safety

Automated teller machines have made banking more convenient than ever before. With the touch of a few buttons, you can withdraw cash, make deposits and transfer funds virtually anywhere an ATM is located. While ATMs are convenient, it just makes sense to exercise caution when using one. Here are some tips to keep in mind:

  • Observe your surroundings before conducting a transaction. Beware of anything or anyone that looks suspicious.
  • Only use well-lit, unobstructed ATMs.
  • Minimize time spent at the ATM when conducting a transaction. Once you have completed your transaction, leave quickly. Do not stay and count your money if it gives others an opportunity to approach you and take it from you. (This is more of a risk at walk-up ATMs.)
  • Only enter your PIN once for a transaction. If you are prompted more than once, there could be something suspicious going on.
  • Look for possible fraudulent devices attached to an ATM. If the ATM appears to have any attachments or alterations to the card slot or keypad, do not use the terminal.
  • Block the view of others when using an ATM.

For drive-thru ATMs,

  • Keep your doors locked and your engine running.
  • Always leave enough room between vehicles for a quick exit.
  • Before rolling down your window, observe the area for suspicious activity.
  • Minimize the time spent at the ATM.
  • If anyone follows you after making an ATM transaction, drive immediately to a crowded, well-lit area and call the police.

If you suspect any questionable activity at ATMs, or detect any unlawful use of your ATM or debit card, always note the date, time and location, and report the problem to your financial institution and the ATM operator (when applicable) immediately. File a police report to document theft.

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